Privacy Policy

This is the privacy policy for our Altium Legal website. Altium Legal is a trading name of iPlace Global Ltd, 4 Old Park
Lane, London. Our other sites and services have their own policies which you can review when using their services.

iPlace Global is committed to ensuring that your privacy is protected. If we ask you to provide certain information by
which you can be identified when using this website, then please be assured that it will only be used in accordance with
this privacy statement.

The purpose of this website is to enable us to contact you and discuss quotes for the services you require, and enable
you to instruct a firm directly, or to ask us to instruct a firm on your behalf. We will protect your personal data at
every stage of the process. Please read and make sure you are happy with our Privacy Policy before providing us with
your personal information.

iPlace Global Ltd may change this policy from time to time by updating this page. You should check this page from time
to time to ensure that you are happy with any changes. This policy is effective from 17th January 2025.

Contents

  1. Who we are
  2. What we collect
  3. How we collect your personal data
  4. Legal Basis for Processing
  5. What we do with the information we gather
  6. Security
  7. When we share your personal data
  8. Where we store your information
  9. How we use cookies
  10. Links to other websites
  11. Controlling your information
  12. How long we keep your personal data
  13. Your data protection rights
  14. How to contact us
  15. Changes to this policy

  1. Who we are

    “Altium Legal” is a trading name of iPlace Global Ltd, 4 Old Park Lane, London, W1K 1QW, who is the Data
    Controller for the purposes of the Data Protection Act 2018 (the Act), the General Data Protection Regulation
    (GDPR) and the Privacy and Electronic Communications Regulation (PECR). The iPlace Global ICO registration
    number is Z1726192.

    This privacy policy sets out how iPlace Global uses and protects the information that you give Altium Legal when
    you use this website.

  2. What we collect

    We may collect the following information:

    • name and contact information including email address and telephone number to enable us to contact you
    • information relevant to our service(s) that you have chosen to receive, including specific details of
      your enquiry, for example conveyancing information such as your old and new address, mortgage and price
      information, property status, and other purchase details we need about the services and help you need
    • other information you provide to us so that we can obtain a quote and enable you to instruct a firm or
      instruct a firm on your behalf
    • technical information, used to improve the service and website, including your IP address, browser type
      and version, operating system, information about your visit including the full URL visited, the source
      of your visit, products or services viewed or searched for, page interaction information (e.g.
      scrolling, length of visit), and page response times
    • details of communications with you (e.g. emails from you)

  3. How we collect your personal data

    Most of the data we process will be data that we collect directly from you when you answer the questions we ask
    in the forms on the website which relate to your conveyancing or other legal or home moving needs; or questions
    we ask, through various channels, relating to other services you have chosen to receive.
    In addition, we collect data about how and when you use our website and our services. This helps us provide you
    with a good service and to make any changes needed to improve our website, products and services. To do this, we
    may use cookies and similar technology to identify you, your device and other technical information specified
    above. Please see Section 9 below and our Cookie Policy (link) for more information about Cookies.
    Where relevant, we will collect personal data from our communications with you – such as email, telephone and so
    on.

    • The processing and sharing of your personal data with trusted partners and providers is necessary to
      fulfil the services you have asked us to provide, and is processed under the legal basis of contractual
      obligation
    • Where appropriate, we will process your personal data with your consent – for example when we use
      cookies for data analytics purposes
    • When processing for marketing and promotion purposes such as calling you or sending news of new brands,
      products or services, special offers or use personal data to improve our services we will process under
      the legal basis of legitimate interests. We have conducted a legitimate interest assessment to make sure
      our business interests do not override your rights. You may opt out at any time.
    • From time to time we may be required by law to share your personal data with certain public authorities,
      regulatory bodies or law enforcement agencies, including but not limited to the Information
      Commissioner’s Office, The National Crime Agency, The Solicitors’ Regulation Authority, The Council for
      Licensed Conveyancers, The Chartered Institute of Legal Executives, HMRC. Where the law requires us to
      disclose your personal data our legal basis for doing so shall be Legal Obligation.
    • We shall only process health or other special category data (such as religious beliefs) where you have
      provided us with explicit consent to do so.

  5. What we do with the information we gather

    We require this information to understand your needs and provide you with a better service. We will pass
    your personal data to providers of the services you have requested. We shall never sell your information to
    any further parties without your permission.
    We shall use your personal data in particular for the following reasons:

    • To obtain and provide you with a quote from one of our network of trusted partner businesses who provide
      the services that you have requested.
    • To enable you to obtain advice and assistance from us or a third party advisor in connection with the
      products and services on offer
    • To enable you to instruct a firm, or to instruct a firm on your behalf, who will then contact you so
      that you can work directly with them

      • All our trusted partner companies have agreed to process your data in accordance with the UK
        Data Protection Act, the General Data Protection Regulation (GDPR) and all applicable laws, and
        you have the same rights over how they use your data as you do with us
      • We are not in control of the processes or policies of partner companies who may provide you with
        quotes and/or services; the partner companies are responsible for their own GDPR compliance when
        they process your personal data to provide their services.
    • To contact you to discuss your quotes or gather feedback on the service or service providers
    • For internal record keeping
    • We may use the information to improve products and services
    • We may periodically telephone you about new products, special offers, related services or other
      information which we believe may be of interest to you. You may opt out of receiving telephone calls at
      any time, either during the call or by contacting us using the details at the end of this privacy policy
    • iPlace Global may periodically send promotional emails about new brands, products, websites, apps,
      special offers, services or other information which we think you may find interesting. You can ask us to
      stop these communications with you at any time. You can do this either by clicking on the unsubscribe
      link in our emails, or by replying “STOP” to any SMS message, or by contacting us using the details at
      the end of this privacy policy
    • If you respond to the invitations we send you to get quotes for additional services, we will inform you
      before other companies are sent your details.
    • From time to time, we may also use your information to contact you by email, phone, or mail for market
      research or feedback purposes
    • We may use the information to customise the website according to your interests, or to measure the
      relevance and effectiveness of our advertising
    • Your personal data (in encrypted form) may be sent to social media and advertising platforms for
      advertising and audience generation purposes; you have the right to be excluded from such transfers by
      contacting us.
    • We may contact our partners, service providers, affiliates and referrers for financial or other
      contractual reasons
    • If iPlace Global Ltd or its assets are acquired by a third party, personal data held by iPlace Global
      Ltd about its customers will be transferred to the acquirer.

    You have the right to opt out of any marketing or profiling processes at any time by writing to
    The Data Controller, iPlace Global Ltd, 4 Old Park Lane, London, W1K 1QW or emailing the iPlace Global Data
    Protection Officer at iplaceglobal.dpo@datacompliant.co.uk

  6. Security

    We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we
    have put in place suitable physical, technical, electronic, organisational and managerial procedures to
    safeguard and secure the information we collect online. We use state of the art technology for processing and
    storing data, and data transfers , including encryption, and access control. Your personal data is processed
    with confidentiality and integrity.

  7. When we share your personal data

    iPlace Global may share your personal information with other services providers but only when you request
    specific services from our partners.
    If you wish to take additional services from us, we will inform you about those partners to whom we will send
    your information.
    The trusted service providers with whom we share your personal data will be limited to those who provide the
    services you request from us. Use of our service is free as Altium Legal will receive a marketing and
    administration fee from the partner service upon instruction.
    iPlace Global may share your personal data with its parent, subsidiary and affiliate companies, who may also
    process the data and communicate with you.
    We share contact and identification details with our media agents, search engine providers and social media
    platforms so that we can tailor our communications to the right audience.
    Your personal data (in encrypted form) may be sent to social media and advertising platforms for advertising and
    audience generation purposes; you have the right to be excluded from such transfers by contacting us.
    We may also share your personal data with data processors who act under our instructions to provide services
    with confidentiality and integrity in compliance with relevant data protection laws, such as the Act, GDPR and
    PECR.
    We will also disclose information when required to do so by law, for example to disclose your details to
    government bodies such as HMRC or law enforcement agencies. Where the law requires us to disclose your personal
    data our legal basis for doing so shall be Legal Obligation.

  8. Where we store your information

    Your data will usually be held in a destination inside the United Kingdom (“UK”) or European Economic Area
    (“EEA”). However, there may be times when the data we collect from you may be transferred to, and stored at, a
    destination outside the UK or EEA to countries that provide an adequate level of protection. We will use the EU
    or UK Standard Contract Clauses to cover the transfer of personal data outside the UK and EEA, and from the UK
    to and from countries in the EEA.

  9. How we use cookies

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the
    file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
    Cookies allow web applications to respond to you as an individual. The web application can tailor its operations
    to your needs, likes and dislikes by gathering and remembering information about your preferences.
    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find
    useful and which you do not. A cookie in no way gives us access to your computer or any Information on the
    cookies we set, and their purpose can be found in our Cookie Policy.

  10. Our website may contain links to other websites of interest. However, once you have used these links to leave
    our site, you should note that we do not have any control over that other website. Therefore, we cannot be
    responsible for the protection and privacy of any information which you provide whilst visiting such sites and
    such sites are not governed by this privacy statement. You should exercise caution and look at the privacy
    statement applicable to the website in question.

  11. Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate
      that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information for direct marketing purposes, you
      may change your mind at any time by writing to or emailing us at iplaceglobal.dpo@datacompliant.co.uk
    • We may use your personal information to send you promotional information about third parties which we
      think you may find interesting, if you tell us you would like us to do so.

  12. How long we keep your personal data

    All personal data will be held in accordance with our company retention and deletion policy. We only keep your
    information for as long as it is needed for each of the activities we have identified in this privacy notice, or
    while you have an active account with us, in order that we may offer and provide our services to you. We will
    also keep your data for as long as is required to meet our legal or regulatory obligations.

  13. Your data protection rights

    Under the general data protection regulation, you have rights over how your data is processed. These are
    summarised below:

    Consent

    Where our processing of your personal data is based on your consent, you have the right to withdraw that consent
    at any time. to you; please note if you withdraw your consent, it will not affect the lawfulness of any
    processing of your personal data we have carried out before you withdrew your consent.

    Object to the processing of your information where this is justified

    You have the right to ask us not to process your personal data for marketing and research purposes. From the
    very first communication from us and every marketing communication we send after will include the ability for
    you to unsubscribe or object. Where our processing of your personal data is based on your consent, you have the
    right to withdraw that consent at any time and at no charge.

    Access your personal data by making a subject access request

    You have the right at any time to ask us what personal information we hold about you, and to provide with a
    copy. As data controller, we will be as clear and transparent as possible and uphold any requests for data
    disclosure as soon as possible. If you repeatedly make such requests, we will be entitled to charge a reasonable
    fee for the second and subsequent requests.

    Rectification of your information

    The accuracy of your personal data is important to us. You can rectify, update, or ask us to amend any data that
    is incorrect or out of date, including your address and contact details, at any time. If you believe that the
    information, we hold about you is incorrect or incomplete, please tell us as soon as possible. Proof of identity
    may be required in some circumstances.

    Erasure of your information where this is justified

    You have the right to ask us to delete the information that we hold about you if, for example, you consider that
    this information is no longer necessary for the purpose for which we collected it. This is sometimes referred to
    as “the right to be forgotten”; However, we will retain just enough of your personal data to ensure that the
    restriction is respected in the future.

    Suspend processing

    The right to ask us to suspend processing of your data if: (i) you consider that it is inaccurate; or (ii) its
    processing is unlawful but you do not wish us to delete it; or (iii) we no longer require the data but you need
    us to keep it for a legal claim; or (iv) you object to the processing and we are verifying whether we have a
    legitimate reason to continue processing it.

    Data Portability

    the right to be provided with a copy of the data that we hold about you in a commonly used electronic format.
    This is sometimes referred to as “data portability”.

  14. How to Contact Us

    If you wish to exercise any of these rights, or to request details of personal information which we hold about
    you, or wish to raise a complaint on how we have handled your personal data, please write to The Data
    Controller, iPlace Global Ltd, 4 Old Park Lane, London, W1K 1QW or contact the iPlace Global Data Protection
    Officer at iplaceglobal.dpo@datacompliant.co.uk.
    If you are not satisfied with our response or believe we are processing your personal data not in accordance
    with the law you can complain to the Information Commissioner’s Office. Website: https://ico.org.uk/ Tel: 0303
    123 1113.

  15. Changes to this policy

    From time to time this policy will be updated if there are any changes in the way iPlace Global (trading as
    Altium Legal) processes your personal data. You are advised to review this policy on a regular basis.